DELIVERIES

Goods will usually be dispatched same working day if ordered before 14.00 and next working day if ordered after 16.00 and no longer than 2 working days. Most items arrive within 1 working day after dispatch. Please ensure that someone is available to sign for the package. We use Next Day Courier signed for delivery. The courier company will send an email and/or SMS on the day of delivery with a one hour delivery time slot. This is the most secure way of postage. All items are trackable. A signature is always required on delivery, so if you aren´t going to be at home we´re more than happy to deliver to a work address. Alternatively, you can request (although not guarantee) the delivery driver leave your order in a safe place or with a neighbour. Please note that parcels not signed for at the delivery address will not be insured against loss or damage and we will not be held responsible.

2-3 Working Days’ Service: This is a signed for service, so it is the customer’s responsibility to make sure there is someone at the delivery address to sign for the package. This service is not tracked. The 2-3 working days does not include weekends or bank holidays.

Free Shipping on orders over £150 UK 3-5 working days Service: This is a second class royal mail service that takes up to 5 working days not including the weekend and bank holidays. This is not a signed for service and is not tracked. We do not offer any free exchange when using this service.

Ben Nevis Clothing will not be held responsible for any delays/damages due to third party carriers. It is the customer’s responsibility to make all reasonable efforts to inquire into the whereabouts of a dispatched order and collect from any holding agent. Cards are normally left to advise of an attempted/failed delivery.
If the ordered item is not in stock and has been shown as in stock, you will be contacted within two working days with expected delivery date, if this is not suitable then off course you will have the option for a full refund.
Please note that deliveries in December can take up to 4 working days, though it is usually 1-2 working days.
Important Disclaimer

Deliveries are undertaken on your behalf, it is advised that you arrange your own delivery, however, we understand that this is not always convenient so we arrange delivery for you unless you contact us same day as order, and you agree that this is your request. If you want to use your own arrangement, as we recommend, please contact us as soon as possible (same day as order placed or next working day if the order has been placed after 18:00) so that we can hold your parcel until you arrange for collection. If you opt not to use your own delivery arrangement, we cannot be held responsible for parcels not been delivered on the date and time specified by the couriers and you shall have no claims against us, Ben Nevis Clothing.

Be advised, postage costs may vary, depending on your location. If the location requires any extra cost, we will contact you via e-mail, and instruct you on how to pay the extra delivery cost.

All items for non-UK addresses are dispatched within 2 working days using International Courier Delivery companies (DHL, UPS, or Royal Mail International Tracked). The actual delivery date is out of our hands but we have found that it does not usually take longer than one week. It is the customer’s responsibility to make all reasonable efforts to inquire into the whereabouts of a dispatched order and collect from any holding agent or customs department. Cards are normally left to advise of an attempted delivery.

Important Notice to Buyers located outside of the UK. Please note that importing goods from another country can mean that your national Customs authorities may charge you Customs Duty and/or other additional related taxes. YOU as the importer are responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities and are not responsible for compensating you for payment of any such taxes. If your goods are retained or confiscated by your Customs authorities for any reason, it is your responsibility to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us.

Be advised, postage costs may vary, depending on your location. If the location requires any extra cost, we will contact you via e-mail, and instruct you on how to pay the extra delivery cost.

You may cancel your order for a full refund prior to your order being shipped. If you cancel your order after it has been shipped, you are responsible for any and all postage charges.

Under the Distance Selling Regulations, you have a right to cancel your order (prior to shipment) or returned within 7 days for a refund. This does not apply to Special order items or items made to your specification.

We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control this includes without limitation weather conditions, strikes and other industrial disputes.